Looking to move to Helix but want to keep using our own router

Hello!

You can keep your own router with Videotron Helix by putting the Helix gateway in bridge mode, which disables its Wi‑Fi but avoids double NAT issues. Your router will then handle all DHCP and wireless connections, and the Helix TV terminal can connect through your e-zpasswv router either by Ethernet (most stable) or Wi‑Fi. In short, bridge mode + your router = clean setup, and the TV terminal works fine without relying on the gateway’s Wi‑Fi.