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Zipidy
Officer
04-07-2018
Résolu

Internet Usage as displayed in the Customer Center

I've been a satisfied Videotron customer for many years and I appreciate the ability to monitor my internet usage in the Customer Center. I often notice that there is a significant time delay between when I login to check and its last updated time (often 10-15 hours behind, as is the case right now). I would welcome a more real-time data on the subject, especially when I come toward the end of my billing cycle to ensure I don't go over my limit and thus incur extra charges. I can download a lot of data in 12 hours!  I am set up to receive levels of usage text message notifications at 75%, 90%, 100%, but they too come after a significant time delay. Thanks.

  • Hi Zipidy. This is not a normal situation and you should be able to manage your usage without going over. We strongly suggest you reach us by chat or by phone through the following link: < http://bit.ly/FB_Contact_Us >. We will take a look at your account with you. Have yourself a good day!