Internet Helix extremely slow

Question

Currently getting a download speed of 2mb/s when I pay for 400.I’ve restarted the gateway multiple times both manually and through the app. Nothing has physically changed in my setup but all of sudden this is a problem.Is there any other known solution other than unplugging and restarting the modem? Or is Videotron doing something right now where I might experience an issue right now?

cedriks · Accepted Answer

Hi&nbsp;BrendanP,

&nbsp;

If the situation still persists, please reach our technical support department over here:&nbsp;http://bit.ly/FB_Contact_Us

&nbsp;

Thank you!

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