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imap access to videotron - annoyances
I am running Linux and Thunderbird as a mail reader. I have several email accounts at videotron, which I access through IMAP. On one of the accounts several times a week it fails to connect and asks...
Hi cesarcastillo, you should be able to connect through a VPN and another person should be able to use it's own VPN too with your Helix connection. If that doesn't work, please reach our technical support for more verifications: http://bit.ly/FB_Contact_Us
Thank you!
Hi!
This behavior is actually quite normal. This happens when the currently used password is blocked or blacklisted for security reasons. Performing a full virus scan of relevant devices and then choosing a brand new password (never used before) will get this issue fixed.
Thanks!
I'm sorry. That's just nonsense. It happens with completely random passwords generated by Google-Chrome.
Hi mccfrank
We are sorry to read that this situation persists recurrently. There are several possibilities and we would need to have access to your file to complete the checks required to provide a solution or or forward the problem to the team responsible. We have sent you a message in private to retrieve your contact information. Our technical support is also available if you prefer to contact us directly: http://www.videotron.com/residential/contact-us.
Thank you!
I don't see any private messages, here or in email.
