Hi, I might have a theory on why your devices don't want to connect to Helix 2.4Ghz, I worked many years 10+ on wifi at HP/Aruba network in the firmware, my theory is the Helix 2.4Ghz only support WPA2-AES only (both unicast and multicast traffic require AES encryption), there was an old mode that we call WPA mixed mode, with TKIP (old **blip**py WPA1) and AES (WPA2 new good), the reason that \"**blip**py\" mixed mode exist is to support old devices that can only either do TKIP or AES for unicast and TKIP for multicast.
I might confuse you here but on the Helix router, you do not have the Mixed mode, it is not configurable.
I have a wifi sniffer and I can confirm that the Helix only supports pure WPA2-AES.
Tag: RSN Information
Tag Number: RSN Information (48)
Tag length: 20
RSN Version: 1
Group Cipher Suite: 00-0f-ac (Ieee8021) AES (CCM)
Pairwise Cipher Suite Count: 1
Pairwise Cipher Suite List 00-0f-ac (Ieee8021) AES (CCM)
Auth Key Management (AKM) Suite Count: 1
Auth Key Management (AKM) List 00-0f-ac (Ieee8021) PSK
RSN Capabilities: 0x0000
I know this sound very technical if you don`t work in the field, so my suggestion for you is to get an old router that still support Mixed-mode in the configuration of wifi security to have the old device work.
I spent years troubleshooting wifi and sometime you need to dig down to the wifi trace capture to see why the devices cannot connect.
But I can understand why Helix does not support the old Mix Mode, because of newer security concern TKIP is less secure than AES and some certification like Wifi-Alliance kind of make mandatory AES.
I totally understand your frustration, if you need more help just ping me on the forum.
","body@stringLength":"1795","rawBody":"Hi, I might have a theory on why your devices don't want to connect to Helix 2.4Ghz, I worked many years 10+ on wifi at HP/Aruba network in the firmware, my theory is the Helix 2.4Ghz only support WPA2-AES only (both unicast and multicast traffic require AES encryption), there was an old mode that we call WPA mixed mode, with TKIP (old **blip**py WPA1) and AES (WPA2 new good), the reason that \"**blip**py\" mixed mode exist is to support old devices that can only either do TKIP or AES for unicast and TKIP for multicast.
I might confuse you here but on the Helix router, you do not have the Mixed mode, it is not configurable.
I have a wifi sniffer and I can confirm that the Helix only supports pure WPA2-AES.
Tag: RSN Information
Tag Number: RSN Information (48)
Tag length: 20
RSN Version: 1
Group Cipher Suite: 00-0f-ac (Ieee8021) AES (CCM)
Pairwise Cipher Suite Count: 1
Pairwise Cipher Suite List 00-0f-ac (Ieee8021) AES (CCM)
Auth Key Management (AKM) Suite Count: 1
Auth Key Management (AKM) List 00-0f-ac (Ieee8021) PSK
RSN Capabilities: 0x0000
I know this sound very technical if you don`t work in the field, so my suggestion for you is to get an old router that still support Mixed-mode in the configuration of wifi security to have the old device work.
I spent years troubleshooting wifi and sometime you need to dig down to the wifi trace capture to see why the devices cannot connect.
But I can understand why Helix does not support the old Mix Mode, because of newer security concern TKIP is less secure than AES and some certification like Wifi-Alliance kind of make mandatory AES.
I totally understand your frustration, if you need more help just ping me on the forum.
","kudosSumWeight":0,"repliesCount":1,"postTime":"2020-12-22T03:11:30.548-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:23836_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":6619},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:23837":{"__typename":"ModerationData","id":"moderation_data:23837","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:23837_1":{"__typename":"Revision","id":"revision:23837_1","lastEditTime":"2020-12-22T03:24:59.683-05:00"},"ForumReplyMessage:message:23837":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:15859"},"id":"message:23837","revisionNum":1,"uid":23837,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Internet-Telephony"},"conversation":{"__ref":"Conversation:conversation:22554"},"subject":"Re: My smart devices won't connect to helix wifi","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:23837"},"body":"Just check the Helix router, you can only either have Wifi security with AES or No-Security 8-( yike.
For sure they remove WEP which is like no-security 8-)
","body@stringLength":"169","rawBody":"Just check the Helix router, you can only either have Wifi security with AES or No-Security 8-( yike.
For sure they remove WEP which is like no-security 8-)
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Rezosh wrote:Hello I'm trying to figure out what the default password for the helix fi gateway is? I know the page is 10.0.0.1 but ive tried several logins with no success
ID : admin
PW : password
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ID : admin
PW : password
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"58","kudosSumWeight":0,"repliesCount":0,"postTime":"2019-11-05T11:16:07.742-05:00","lastPublishTime":"2019-11-05T11:16:07.742-05:00","metrics":{"__typename":"MessageMetrics","views":188812},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:en/community:ogevo67675board:Internet-Telephony/message:16586/message:17678","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"63","rawBody":"If I connect my own router to will the Pod's still work?
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