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Avatar de jeanpierrecaron
03-09-2021

How to change the name of the 2.4GHz band to something different from the 5GHz band?

I am having issues connecting a device and I would like to be able to choose which band I connect my device to.

  • Hi jeanpierrecaron,

     

    The best way to separate the two networks is with the following procedure:


    1- Go to your  HelixFi mobile app
    2- Go to the Connection tab
    3- Go to View Connection
    4- Click on the white pencil logo at the top right corner of the screen
    5- Check the box "Use different names and passwords for 2.4 and 5 GHz"
    6- Create a 2.4 GHz network name and a 5 GHz network name and two passwords.
    7- Then, don't forget to click on Apply.
    8- Finally, try to connect your devices on 2.4 GHz network you created and for your other devices, connect them on the 5 GHz network.

     

    Hope this will help! Have a good day! 

     

  • Avatar de CedrikS
    CedrikS
    Moderator - Solution Expert

    Hi jeanpierrecaron,

     

    The best way to separate the two networks is with the following procedure:


    1- Go to your  HelixFi mobile app
    2- Go to the Connection tab
    3- Go to View Connection
    4- Click on the white pencil logo at the top right corner of the screen
    5- Check the box "Use different names and passwords for 2.4 and 5 GHz"
    6- Create a 2.4 GHz network name and a 5 GHz network name and two passwords.
    7- Then, don't forget to click on Apply.
    8- Finally, try to connect your devices on 2.4 GHz network you created and for your other devices, connect them on the 5 GHz network.

     

    Hope this will help! Have a good day! 

     

    • Avatar de edillons
      edillons
      Initiate

      What if the option to separate the two networks is no longer available

       

      • Avatar de JulieL
        JulieL
        Moderator - Solution Expert

        If you have Helix pods installed, it's not possible to separate the networks as the pods work in mesh.
        Have a nice day!

  • Is there an update to this tread? I have pods and can’t connect some smart devices that need 2.4 wifi