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Helix Pod 2.0 connect hardwired (Backhauk)
Videotron indicates that Hardwiring the POD to the main Helix unit is not possible. I have read that the originator of the pods HomePass/Plume have that ability; however the other main user of these ...
Hello ajfferson!
Connecting the Helix Pods to the Gateway with an ethernet câble is possible and should work, however, it is not how they were designed to work and doing so may cause issues with the network. As a result, this configuration is not supported and not recommended.
I hope this helps!
-JFrancoisD
It does not work. When you try to do it the POD goes offline.
As I indicated above Comcast (which Videotron copied) does not support it yet however the creator of the technology does support it.
I know it is not supported now but will Videotron in the future?
