Discussion de forum
ajefferson
11-08-2021Initiate
Helix Pod 2.0 connect hardwired (Backhauk)
Videotron indicates that Hardwiring the POD to the main Helix unit is not possible. I have read that the originator of the pods HomePass/Plume have that ability; however the other main user of these ...
- 14-10-2021
Hi montreal55, we strongly suggest you reach our technical support by chat or by phone so they can make the proper verifications: http://bit.ly/FB_Contact_Us
Thank you!
JFrancoisD
13-08-2021Moderator - Solution Expert
Hello ajfferson!
Connecting the Helix Pods to the Gateway with an ethernet câble is possible and should work, however, it is not how they were designed to work and doing so may cause issues with the network. As a result, this configuration is not supported and not recommended.
I hope this helps!
-JFrancoisD
- SamusAran29-05-2023Super utilisateur
As tu essayé de vider le cache de Chrome pour s'assurer que ton téléphone charge la version la plus récente de la page de connexion ?
Pour le faire, va dans : Paramètres > Applications > Afficher xx Applications > Chrome > Stockage et mise en cache > Vider le cache