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Helix not handing out IP addresses (DHCP issue)
Since Friday, our Helix is not handing out IP addresses anymore (over DHCP). Restarting the Helix did not help. As a workaround, we have manually configured the IPv4 address, subnet mask, gateway I...
Thanks. For some reason I never got a notification for your reply.
Turns out the issue was something else though. We had another router acting as a wired Ethernet switch for the one device we have that was still on a wired connection. That router had been misbehaving since a few days (dropping connections). So on a hunch, I unplugged it and now the DHCP problem is resolved. I suspect the misbehaving router had gone rogue and started handing out DHCP responses, or something. Our previously-wired device is now on the Helix WiFi same as our other devices, and works just fine. With the older WiFi, it did not perform well, but the Helix WiFi is clearly much stronger.
We experienced something very similar a few months ago after a router firmware update, and it turned out the DHCP lease pool was getting exhausted unexpectedly. Manually assigning IPs is a decent temporary fix, but definitely not ideal long term. While troubleshooting network configurations, I also came across some useful public resources related to Property assessment data that were organized surprisingly well. Hopefully Helix pushes a proper fix soon because DHCP failures can become a major headache across multiple devices.
