Forum Discussion

shawt's avatar
shawt
Initiate
10-28-2023

Helix Fi delivery

Hi,

I ordered Helix Fi internet and the technician came and checked the cables on October 26. Today is October 28 and I still didn't receive my Helix Fi Gateway. Support has no idea when it will happen and they said there is some issue in my account. Is this a good way to create the first impression to new customers?? 

  • CarolanneLF's avatar
    CarolanneLF
    Moderator - Solution Expert
    10-28-2023

    Hello,

     

    This website exist for exchanges between customers. If you want to talk to Videotron, you have to go through another place. We will write to you in private for this part.

     

    Thank you!

     

    Carolanne