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Avatar de mzac
mzac
Squire
26-04-2021
Résolu

Technical questions about moving to Helix

I've been considering moving to Helix and have a few questions:   - I have Videotron phone service through my Arris TM822 Cable modem - does the Helix unit have a battery backup as well for phone s...
Avatar de ftlexi2003
ftlexi2003
Initiate
29-04-2020

Thank you for the reply. Would this router replace the Helix Gateway, or would it be an addition to it? Is it as simple as just connecting a different router to the Helix Gateway? Thanks

 

Avatar de Karabeth
Karabeth
Disciple
11-05-2020
So what was the answer? Do you need another router? How do you know which router to buy? How does it work with Videotron’s Helix equipment?
  • Avatar de CedrikS
    CedrikS
    Moderator - Solution Expert
    18-05-2021

    Hi mzac,

     

    Regarding your questions, we will try to answer them the best of our knowledge:

     

    1- For the residential phone service, it is something that could come to the Helix gateway but we do not have an ETA on that right now.

     

    2- As for a VPN, it will work if you go through your own router ( bridge mode ).

     

    3- Regarding IPV6, it is kind of new and not all customers are getting this type of address. The only information I do have for now is through the following link: https://support.videotron.com/residential/internet/monitor-usage/ipv6

     

    8- We will note your interest for future developments of our website but yes, it would be great to view the upload on the website!

     

    As for your last question, the only modem working with DOCIS 3.1 is the Technicolor TC4400 and also our Helix gateways.

     

    Thank you!

    • Avatar de VincentRoyal
      VincentRoyal
      Disciple
      25-09-2023

      Hello CedrikS,

       

      I was wondering if the Technicolor TC4400-AM is compatible with the Gigabit Offer.

      I currently have it with the 400Mbps offer and I love it ( no isssue at all and very stable).

      I think about moving to the 1Gbps offer but I don't want the Helix box because I have my own setup (Asus Aimesh)

      Thanks for your help