Discussion de forum
MarcinRak
01-03-2024Chevalier
can't access bing.com
I have a strange issue: 90% of the time I can't access bing.com when on videotron's helix wifi. It happens on all devices connected to my wifi. If I switch my cellphone to use telus's network, al...
CedrikS
01-19-2024Moderator - Solution Expert
Good morning MarcinRak and BigMav,
Regarding this situation, we suggest you go into your Helix Fi mobile application and then, try to disable the Advanced Security feature:
1- Go to the Overview tab at the bottom of the screen.
2- Go to the Advanced Security tab at the top of the screen.
3- Turn off Advanced Security. This will take around 10 minutes to take effect.
See if Bing.com will then work properly. Thank you!