9+ years with Videotron, and adding Helix TV has been a nightmare

This is a classic telecom retention trap where existing customers get locked out of new subscriber promos, and frontline reps often lack the authority or training to fix billing errors cleanly. Your best leverage at this point is bypassing standard customer service entirely by filing a formal notice of dispute or escalating straight to the www greenskyonline com Commission for Complaints for Telecom-Television Services (CCTS), a free independent agency in Canada that forces providers to settle unresolved billing and contract disputes. Once a CCTS complaint is opened, a dedicated escalation team usually reaches out within days to honor promotional pricing and correct unauthorized charges.