Helix TV Issue "Channel Temporarily Unavailable"
I have always had this issue, but disregarded it because I didn't watch too much TV. However, now that the Olympics are on, I've been watching much more often. The issue I'm experiencing is that every time I watch Helix TV, after a few minutes, the three dots appear on the screen as if it's loading something. After sometime, the error message shows up "This channel is temporarily unavailable". While this is happening, I can hear the sound of the channel in the background, and can change channels, but I can't see anything except the 3 dots. Clicking "Try Again" or "Cancel" does not do anything. Guide still works and the Helix button brings up the menu, but when anything is selected, it just shows the 3 dots loading. The only thing that fixes this is to unplug the box and plug it back in, but then after a few minutes the problem starts up again. I have tried changing HDMI cables, changing the Helix box from the old (Gen 1) to the more recent (Gen 2), but still am having the same problem. Please see the screenshot for a better understanding. Has anyone experienced this before, and if so, what was the solution?
No handshake between Illico 4K Ultra-HD PVR and Samsung Crystal UHD DU7100
I have had enough with videotron. I got on boxing day a new TV (Samsung Crystal UHD7100) and after setting it up, it discovered my videotron box an Illico 4K Ultra-HD PVR (Samsung VD940CJ). it worked fine while I kept on the TV, but after turning it off and back on again, the videotron signal went black, disconnecting the HDMI cable and letting the TV set discover again the cable box worked the first time, but after a cycle of off/ons the problems comes back, sometimes no image, sometimes no sound, and after trying everyhting posible, even after a hard reset on the tv set, nothing, nothing at all. If videotron doesn't allow the HDMI signal to be visible (maybe it thinks I'm connecting a recording device or something else) I will cancel the service. I've had enough. I followed step by step the recommendations in Handshake problem? | La Communauté Vidéotron - 27280 to no avail. Waste of time and lots of frustration.
