Welcome to the new community members!
First of all, as we start another new year, I would like to welcome all our new users to the Forum. Good to see you here! If you haven’t already done so, please check out the First Steps section. It will give you the basics on how our Community works and explain how to become a super-user and get the rewards to which you are entitled ;-) The more you participate – by starting conversations, answering questions, giving “Likes” – the more recognition you will get. As you collect badges and move up in the rankings, you will receive new rights, such as adding a profile pic. And you may get some surprises – the Community’s manager can be generous!:smileywink: You might also want to check out the FAQ/Help for more useful info. And of course, I’m always happy to answer any questions!:smileyvery-happy: Vincent Quigley Your Community Manager
Package Channels
I have been on the phone with customer service three or, four times now about my channel line up. Although, I am supposed to be able to change my channel line up once every 30 days, on my TV and in my customer center, I have not been able to do so. Any link that I click on leads me to an error page with a message to call and so I have called ....... and called ...... So, BBC Canada is no longer available and apparently, a random channel replaced it in my package. I want to switch out that random channel with Starz. I have asked if this is a premium channel and I was told not. The reps that I have spoken with say, give it time. They call me back and it's still not working. They call back again, and again, it's still not working. I was told I would have another call back yesterday. Never received it. Is there anyway to fix this issue myself?
