Helix
35 Topics
Channel surfing with Helix A must!
Hello, I know im not the first to complain but It cant hurt to keep this alive! I contacted support at least 4 months ago regarding this issue and still , nothing has been done. How can you sell a television system that doesn not allow you to surf your own channels???!!! Im getting tierd of using the guide to look for something to watch. I wish I took advantage of the 30day money back program cause now im stuck with 500$ worth of useless outside of a videotron environment equipment, non VPN router, and 2 tv terminals. On a side note, can you use this equipment for anything, like the tv terminals seem to be a raspberry Pi type system, can I format them and use them to my liking? And the router.. is that useable as a router off the videotron network?Solved9.8KViews2likes7Comments
How to Block YouTube application on Helix TV
Good day all, I would like to know if there was a way to block YouTube on the Helix TV app. This is an option I would like to lose seeing that I can control how much YouTube time is spent on laptops or tablets but not on Helix TV. Thank youSolved6.9KViews0likes2Comments
HELIX Terminal FORCE 5G connection
How can I force my Helix TV Terminals to remain on the 5G connection? I only have 2 terminals connected using WI-FI, all my other devices are connected using a different WI-Fi and wired connections using my own wireless router. Sometimes one of the terminals switches to a 2.4G connection. Can I force the gateway to always use the 5G connection for devices?Solved6.4KViews0likes1CommentRequest to get GO Apps for Helix users
I switched from bell to videotron, with the promise to have a better experience. The internet so far is great, no complaints, also the tv system works really good. But I have another tv with an Apple TV and I was surprised to see that none of the apps work with videotron/helix (ctv, citytv, global, fx) on bell I used to have them for free, given that I have them on my channels choices. It’s also not available a Helix app for the Appletv, and the iPhone app doesn’t allow to airplay the content.5.3KViews1like3Comments
Helix Question
I was thinking to switch to Helix but I would like to know the following: Right now with Illico I have my tv in 1 room and in another room I have the Illico modem & Router where my work pc is and phone for the office. My office phone needs to be connected directly to the router. Can I have Helix in 2 seperate rooms? Will additional equipment need to be purchased such as wi-fi pods or is it possible to have a similar setup as i have now where the Helix Tv box will have a ethernet connection to the tv as i have now and wi-fi modem be in the other room and not pose any setup/connection issues?Solved5.1KViews0likes1Comment
Ctv2 on Helix
Hi,, I just installed my Helix terminal and setup my channels before I installed it, but I can't see ctv2 in the channel list when I look at all the channels. Is it possible to get it on Helix? I used to have it on Illico, just by calling Videotron and they would add it without it counting towards my 10 channels. But now it looks like it's gone.Solved4.4KViews0likes1Comment
