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Mike77
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Inscrit le il y a 8 ans
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Re: Outage - CBS and NBC (maybe others)
It's not Videotron's fault. On Tuesday there was a fire on a transmission tower that damaged an antenna used by WCAX and WPTZ (see the article here). In this article on WCAX's website they say that they're getting temporary antennas tonight (Wednesday, Nov. 20) and will be going to the transmission tower tomorrow to assess the damage.9,4 kVues0like11CommentairesRe: Customer center error message after changing TV package
I just checked my account and everything is good. It shows the new package and I don't get that error message when I click on "Change my channels". Mainly I wanted to change a couple of the channels I'd selected. They were channels I had before but never watched, so thought I'd change them to something else.6,2 kVues0like0CommentaireCustomer center error message after changing TV package
I called customer service this morning to change my TV package. Now, on my TV I can see that the channels have been changed. But when I go to the customer center on Videotron's website and check my current TV service, it still shows my old package. When I click on "Change your channels" it says: "ERROR A request has already been recorded in your account. To make any additional changes, please contact Customer Service". Is this just temporary because the website hasn't been updated, or has there been some kind of problem changing to a different package?Résolu6,2 kVues0like2CommentairesMega Package?
This afternoon on Videotron's website I tried to change a couple channels in my 20 extra channels package (I've done this before, but quite awhile ago). I unselected 2 of the channels, and selected 2 new ones. When I clicked on "Validate", instead of going to the confirmation screen, I got a message saying "The total cost of the preassembled packages or Custom packages that you have chosen exceeds the price of the Mega package. The Mega package is available at a lower rate than your selections". I wasn't able to get past this to get the 2 new channels. So I tried to check what channels I'd get with the Mega package but couldn't find it anywhere on Videotron's website. Am I missing something here, or doing something wrong?7,4 kVues0like3Commentaires