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YouTube app on Helix blocking videos


YouTube app on Helix blocking videos

The onboard YouTube app on Helix was working fine for weeks, and now it is blocking most all videos. Suggests using a G Suite account. (restricted mode basically). The same videos play fine the TV's youtube app, a computer, tablet and phone using the same user logged in. I've double and triple checked the Parental Controls, and they are all off on the Helix portal. What's up??

Moderator - Solution Expert


Support for the YouTube app on the X1 / Helix platform is done directly by Google. You can check out their official support page here:



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