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YouTube app on Helix blocking videos

cmdrdoc
Initiate

The onboard YouTube app on Helix was working fine for weeks, and now it is blocking most all videos. Suggests using a G Suite account. (restricted mode basically). The same videos play fine the TV's youtube app, a computer, tablet and phone using the same user logged in. I've double and triple checked the Parental Controls, and they are all off on the Helix portal. What's up??

1 REPLY 1

MayaP
Moderator - Solution Expert
Moderator - Solution Expert

Hi!

Support for the YouTube app on the X1 / Helix platform is done directly by Google. You can check out their official support page here: https://support.google.com/youtube/?hl=en#topic=9257498