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Ok I do not understand why I can not access the CTV go app

mauier
Initiate

I am trying and trying to understand and find out how to watch the ctv streaming app. There is not even a place for videotron users to log in from on the site. Is that normal? Before I switched to Helix I was able to watch CTV shows from my Illico box. Now I can not. Can someone please explain what I am doing wrong?

7 REPLIES 7

MayaP
Moderator - Solution Expert
Moderator - Solution Expert

Hi! While Videotron subscribers are currently unable to log into CTV's own streaming service, you should most definitely have access to their on-demand content on your Helix terminal. Press on the "Helix" button, go to "On-demand", navigate to the right to "Channels". You will then be able to select "CTV" and see their on-demand content. Else, you can also do a voice search for your favorite show and see if it's available on-demand.

This being said, you can also access on-demand content from lots of channels online through the helix.videotron.com website or through the Helix mobile app.

RosalieRay
Initiate

Need to check the machine's settings to allow access?

CedrikS
Moderator - Solution Expert
Moderator - Solution Expert

Hi RosalieRay. Regarding certain Go apps, like CTV Go for example, Videotron needs to have a deal/agreement with Bell media. If this were to happen, we would inform our customers for the availability of CTV Go with Videotron. Thank you.

mlessard9999
Initiate
This is a shame this war between Videotron and Bell. At the end, the subscriber is penalized by these juvenile behaviors . This is why crtc should deregulate the market and open it to independant iptv provider. This is why streaming is more interesting. Videotron and Bell are still relic from the 60's. You still need a cable box to get their service in each TV. Are you aware you can have an app directly on the TV?
open the market. It's easier to have a vpn connect to US to access precious tv episodes. When i will be force to use Helix, i will leave videotron. This already obsolete technology is incompatible with an home office.

Not entirely true. I have Helix and although I can find it in the list of on-demand channels, there is virtually NO on-demand content for CTV like 4 shows with only 1 episode each, which happen to be airing on the current day.

hi, just let you know there not CTV channel on helix on demand. Why you give that wrong information. 

Thank you

Jean-Luc

ManonB
Moderator - Solution Expert
Moderator - Solution Expert

Hi Jean-Luc, 

As we previously answered, there is indeed an on demand CTV channel on your Helix service. You can access it by pressing on the "Helix" button of your controller, go to "On-demand", navigate to the right to "Channels". You will then be able to select "CTV" (or go to the alphabetical search and choose ''#-C'') to see their on-demand content. 

If you need more assistance, do not hesitate to contact our customer service or technical support, we will be happy to help you. Yo can find our contact information here: https://videotron.com/en/contact-us

Have a nice day!