11-06-2020 09:57 PM
I am trying and trying to understand and find out how to watch the ctv streaming app. There is not even a place for videotron users to log in from on the site. Is that normal? Before I switched to Helix I was able to watch CTV shows from my Illico box. Now I can not. Can someone please explain what I am doing wrong?
Solved! Go to Solution.
15-06-2020 10:32 PM
Hi! While Videotron subscribers are currently unable to log into CTV's own streaming service, you should most definitely have access to their on-demand content on your Helix terminal. Press on the "Helix" button, go to "On-demand", navigate to the right to "Channels". You will then be able to select "CTV" and see their on-demand content. Else, you can also do a voice search for your favorite show and see if it's available on-demand.
This being said, you can also access on-demand content from lots of channels online through the helix.videotron.com website or through the Helix mobile app.
25-09-2020 12:12 AM
Need to check the machine's settings to allow access?
29-09-2020 08:06 AM
Hi RosalieRay. Regarding certain Go apps, like CTV Go for example, Videotron needs to have a deal/agreement with Bell media. If this were to happen, we would inform our customers for the availability of CTV Go with Videotron. Thank you.
01-12-2020 10:30 PM
24-06-2022 03:15 PM
17-09-2022 02:37 PM
hi, just let you know there not CTV channel on helix on demand. Why you give that wrong information.
17-09-2022 02:56 PM
As we previously answered, there is indeed an on demand CTV channel on your Helix service. You can access it by pressing on the "Helix" button of your controller, go to "On-demand", navigate to the right to "Channels". You will then be able to select "CTV" (or go to the alphabetical search and choose ''#-C'') to see their on-demand content.
If you need more assistance, do not hesitate to contact our customer service or technical support, we will be happy to help you. Yo can find our contact information here: https://videotron.com/en/contact-us
Have a nice day!
29-11-2022 12:23 PM - edited 29-11-2022 12:27 PM
How long does it take to negotiate a deal with CTV? Been over 2 years and no deal yet.
No Apple TV app
No Bell channels available when away from home
Not all APPS have Videotron as a provider for us to register on their apps.
Might be time to move on to another provider.
09-12-2022 05:09 PM
There are no CTV channels/shows at helix.videotron.com.
09-12-2022 06:12 PM
13-04-2023 10:48 PM
17-04-2023 09:44 AM
This is a joke. Offering 3-4 shows on their "CTV on-demand" channel is more insulting tôme than not having the channel at all. A real slap in the face. And they keep giving that BS that they don't have a "deal" with Bell and yet, we can use the CTV app to watch the current episodes of most shows. Some shows, like soaps, we can even go all the way back to last September, but others, we can't watch even the one before the current one? They're not making sense. If they have the rights to show them on CTV or CTV2 and on the app, why can't they show them on Helix?
I even called them years ago when I didn't have Helix, to ask them why Videotron was not listed as a provider on the CTV app, and the answer I was given was that I should have a Helix account and then I could see them on-demand. So a few months later, I did and lo and behold, there it was, CTV on demand, so I went there, all excited, and I only saw 3-4 shows. Like, seriously?
28-04-2023 10:07 PM