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Helix app on fire stick stop working

Suddendly the helix app stopped working on my Amazon fire stick. I can open the app but nothing load, even the channel list don’t load.
I clear cache
I force stopped
I uninstall and reinstall

After all this it still don’t work, are they currently any issue with the app on fire stick? Or is it only me?

Moderator - Solution Expert
Moderator - Solution Expert

Good morning Keven497,


On our end, we tried the app on a 4k Alexa Firestick and it's working well. Do you have an update that needs to be installed for the Firestick? If so, try it and then restart the Firestick.

If it's already up to date, we strongly suggest you try to factory reset the Firestick and then, reinstall your apps including Helix TV! 


Thank you!

We have been having the same issue for the past few months. We have to keep on exiting the helix app and after a while it starts working again. Sometime we have to unplug everything to fix thing. Very annoying. If it doesn’t change we will have to switch back to Bell