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Changing Password in Customer Centre

My account is currently locked, due to entering the incorrect password multiple times. Whenever I click "forgot password", I provide my username on the following page and then click Enter. When I do that, the next page does not open or is unresponsive... I am not sure how I can change my password and customer service is not any help.


Moderator - Solution Expert
Moderator - Solution Expert

Hi Matt, we invite you to get in touch with technical support by phone at 1 877 380-2611 (choose "Technical support" in the options) so we can reset the password for you. Thanks!