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Cancel TV Package on Customer Center
Hello, how can I cancel my TV package options on Customer Center (online) without calling customer service? Even when I try to modify online, there is no option to remove the TV package, only options...
Hi k_dhillon
The Customer Center will allow you to modify the channels in your custom TV package or change the TV package itself for another one. However, there is currently no function allowing the removal of a TV package to, let's say, return to the basic cable only. Unfortunately, for this type of transaction, it is necessary to contact the customer service through there phone or chat service. We will take note of this situation as a suggestion to improve the service. Thank you!
It says "Solved!" above, but actually the problem is not solved. It's more than two years later, and there is still no option to cancel any service online. So enjoy spending an hour or two on the phone with Videotron!
