16-12-2017 09:40 PM
I am on my second 4K PVR and the reason I replaced my first one has resurfaced.
PVR seems to cut some sporting events short ( stops after approx 30 minutes into a 2 hour recording).
I had the same problem with my first 4K PVR and after a few failed attempts to fix it remotely (and a waste of my time) they reluctantly agreed to send me a new one. When the tecnician arrived he told me that he had the same problem with his and that it was a known issue.
Anyone have the same problem or solution as I am not in the mood to waste more time with Videotron and may be giving Bell another try.
I have the latest firware installed.
20-12-2017 09:48 PM
I'm sorry to read this, and I assure you this isn't the kind of experience we'd want our customers to have.
If you don't mind, I'd like to get your info through personal message. That way, I can send it to a special team that will look into this with you from A to Z. I'm sure we'll be able to find a solution.
I will shortly send you a private message which you can answer to.
05-02-2018 08:08 PM
This isnt restricted to the 4K PVR, My HD PVR does the same thing. Just tonight we went to watch a recorded show and found it had recorded for only 4:57 minutes. It doesnt happen all the time but it is a recurring frustrating problem
20-04-2018 10:40 PM
18-10-2018 02:25 PM
Geez is that all ? join the club. I probably get 3-4 pvr error messages a week ! + programs cut short. Sometimes only recording a minute ! Sometimes for no reason at all, it will remove a program from my list to record. Video issues on playback of recorded programs, almost every single recorded playback has either a color flash-sometimes pink, sometimes white. A white line, a screen shake (side to side), pixel (like seeing stars), you name it. Funny thing is when just watching tv, I don't have any of those things happen. why is that ? my home theatre tech guy says the cables. Also says those coaxial cables from the outside are never grounded-whatever that means. Why just on the playback though ? I still can't figure it out and neither does anyone I speak to.
18-10-2018 02:39 PM
If you are getting these issues on recorded shows only the issue is probably related to the hard drive, either on the hardware or software side. We will contact you in a private message to get your contact infos if you want so a specialized technician can call you back to take a look.