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Avatar de montreal666
montreal666
Initiate
06-23-2020

Anyone else having trouble getting boxes ship to you to return your device?

Hi  So back in march i cancelled my services with videotron and due to the pandemic I couldnt go to the store to return my devices. So a few weeks ago i received a letter in the mail with UPS shippi...
  • Avatar de MayaP
    MayaP
    08-13-2020

    Hi Lindsay,

    At this moment, returns can be done in store only if it's after having a service ended, and only if after the 1st of July. If it's for defective devices, returns will continue being done by shipping for the moment.

     

    Thank you!

Avatar de Lindsay
Lindsay
Initiate
08-03-2020

You can now return the items to the store, no need to ship

  • Avatar de MayaP
    MayaP
    Admiral
    08-13-2020

    Hi Lindsay,

    At this moment, returns can be done in store only if it's after having a service ended, and only if after the 1st of July. If it's for defective devices, returns will continue being done by shipping for the moment.

     

    Thank you!