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Avatar de montreal666
montreal666
Initiate
06-23-2020

Anyone else having trouble getting boxes ship to you to return your device?

Hi  So back in march i cancelled my services with videotron and due to the pandemic I couldnt go to the store to return my devices. So a few weeks ago i received a letter in the mail with UPS shippi...
  • Avatar de MayaP
    MayaP
    08-13-2020

    Hi Lindsay,

    At this moment, returns can be done in store only if it's after having a service ended, and only if after the 1st of July. If it's for defective devices, returns will continue being done by shipping for the moment.

     

    Thank you!

Avatar de PatrickM
PatrickM
Moderator - Solution Expert
06-23-2020

Hi  montreal666

 

We would like to investigate this further with you. Since we have no access to your account on the Community, we sent you a private message to get your contact details and follow up on this issue.    Alternately, if that is possible, you can put the equipment in the enveloppe. Lastly, you could use just any box to send the device back using the envelope label.  Thank you!