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How do I change my mobile plan using the Customer Centre / Espace client?
I have a 4-line family plan, and I want to upgrade service on two lines. I thought Videotron would make it easy for me to give them more money, but that doesn't seem to be true! According to Vide...
Hello,
The cancellation fee is calculated according to the remaining number of months on the 24 months contract. For example, if you get a $780 rebate on the retail price of the device with the $79.95 monthly plan and decide to cancel the service after 12 months, you will have to reimburse $390. If you only downgrade your mobile plan and still reach one of the monthly minimum required, you will be charged for the portion of the rebate linked to the minimum you no longer reach.
For example, if you initially took a monthly plan of at least $89.95 before taxes and decided to downgrade to $79.95 after 12 months, you would be charged $50.
Have a great evening!
- Yannick
You have to call in to change your plan... the things you can do online is manage your data add on or manage the daily traveler pass.
