I’m going to start by saying, I have been with Videotron for a while now. I have had multiple services with them over the years and recently I have been regretting staying with them.
I have a 20 GB mobile plan. I never go over my limit. I have now been charged 797$ for 5.3GB of data overage. Keep in mind I have Videotron internet and am on Wi-Fi day in and out unless I am out of the house, I am a stay at home mom so how could one go over her 20GB per month?
After speaking to customer service I was informed that my data limit option was TURNED OFF. I was asked if I was out of the country as well, in which I wasn’t and haven’t been since birth. I didn’t even know there was a data limit option!! as again I have 20GB of data and I never go over because I am in Wi-Fi for 90% of my time.
I asked them if I went over because of my internet service, as it isn’t the best Wi-Fi coverage and asked to know if my services were working correctly because it really doesn’t make sense to me as to why I went over if I’m in Wi-Fi daily. She said she couldn’t help me any further and to just file a complaint.
After going back and forth with her, For 5.3 GB I must pay 797$.. for an option on my account that I didnt even turn off and being told I have been traveling when I haven’t left Quebec, let alone Canada.
The customer service agent then told me again that there’s absolutely nothing she can do for me and I must file a complaint. So I did file a complaint with low hopes of finding a solution to this mess.
I think this might be the end of the road for me and Videotron, i always have different charges on every billing cycle, I never go over my data, and I’m being charged absurd amounts and told that It is my fault and I must have turned off my data overage limit that was set on my account… instead of them helping me and retaining me as a loyal customer they are pushing me further away and I am looking into a new provider if this cannot be rectified as soon as possible.