","body@stringLength":"315","rawBody":"Est-ce que tu as discuté avec Vidéotron
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Je suis maintenant aussi en attente d'un appel de Vidéotron. Ma plainte a été prise par le CPRST, Vidéotron a refusé la plainte en disant que la garantie du téléphone est d'un an (au Québec, il y a ce qu'on appelle une garantie légale, et ça ne concerne pas que les électroménagers! Mais aussi les téléphones à 1000$ qui durent 15 mois). Le CPRST a \"refusé le refus\" de Vidéotron, et donc le dossier reste actif et Vidéotron doit j'imagine me revenir avec plus d'infos...?
Bref... ça ne laisse pas une belle impression de Vidéotron... À suivre...
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Pour ma part, Vidéotron ont reçu ma plainte le 7 novembre dernier. Selon le CPRST, Vidéotron a 15 jours pour signifier par écrit au plaignant et au CPRST qu'il n'a pas l'intention de donner suite à cette plainte. Ils ont jusqu'au 22 novembre dans mon cas.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":2,"postTime":"2017-11-13T12:34:57.881-05:00","lastPublishTime":"2017-11-13T12:34:57.881-05:00","metrics":{"__typename":"MessageMetrics","views":10550},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":3,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:3685":{"__typename":"ModerationData","id":"moderation_data:3685","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3685":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:167"},"id":"message:3685","entityType":"FORUM_REPLY","eventPath":"category:fr/community:ogevo67675board:mobile/message:1406/message:3685","revisionNum":1,"uid":3685,"depth":12,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:mobile"},"parent":{"__ref":"ForumReplyMessage:message:3683"},"conversation":{"__ref":"Conversation:conversation:1406"},"subject":"Re: Batterie et Nexus 6p","moderationData":{"__ref":"ModerationData:moderation_data:3685"},"body":"Merci pour le suivi. Je suis toujours en attente d'un appel de Vidéotron.Bonjour Jaysupreme,
\n\n\n\n
Avez-vous finalement été en mesure d'être contacté pour cette prise en charge?
\n\n\n\n
Merci!
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2017-11-15T12:03:50.727-05:00","lastPublishTime":"2017-11-15T12:03:50.727-05:00","metrics":{"__typename":"MessageMetrics","views":10532},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":2,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:2":{"__typename":"Rank","id":"rank:2","position":1,"name":"Moderator - Solution Expert","color":"333333","icon":null,"rankStyle":"TEXT"},"ModerationData:moderation_data:3729":{"__typename":"ModerationData","id":"moderation_data:3729","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Rank:rank:17":{"__typename":"Rank","id":"rank:17","position":35,"name":"Disciple","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:1452":{"__typename":"User","id":"user:1452","uid":1452,"login":"ohmdiamond","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-09-03T05:19:19.743-04:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forum.videotron.com/t5/s/ogevo67675/m_assets/avatars/default/avatar-5.svg?time=0"},"rank":{"__ref":"Rank:rank:17"},"entityType":"USER","eventPath":"community:ogevo67675/user:1452"},"ModerationData:moderation_data:4034":{"__typename":"ModerationData","id":"moderation_data:4034","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:4034":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1452"},"id":"message:4034","entityType":"FORUM_REPLY","eventPath":"category:fr/community:ogevo67675board:mobile/message:1406/message:4034","revisionNum":1,"uid":4034,"depth":15,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:mobile"},"parent":{"__ref":"ForumReplyMessage:message:3770"},"conversation":{"__ref":"Conversation:conversation:1406"},"subject":"Re: Batterie et Nexus 6p","moderationData":{"__ref":"ModerationData:moderation_data:4034"},"body":"C'etait tellement previsible que personellement je ne les ai tout simplement pas contactes.
Des que mon contrat se termine, plus jamais Videotron comme \"provider\".
Ils m'ont contactes en prive seulement concernant ce forum.
Ohm.
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