Hi Philipvideotron. Regarding this situation, we strongly suggest you reach us by chat or by phone and our teams will take a look at your router and Windows computer: < http://bit.ly/FB_Contact_Us >. Before reaching us, make sure you have done the following tests:
1- Factory reset of the router
2- Update of your Windows network adapter
3- A test directly in the router with an ethernet cable ( rj-45 )
4- If possible, a test with another Windows desktop or laptop
Thank you!