Hi @KaizokA, it is possible the message alert is disabled in your voicemail settings. Consequently, your phone does not receive the signal that there are no new messages and the indicator might remain on. To reactivate it, you can access the voicemail as usual and when you hear "Main menu", dial options 4 followed by 1 to reactivate the message alert. Everything should be fine afterwards. Let us know if that helped!