Hello ooaqua !
In order to replace your cable for your Helix-Fi gateway and to verify if the warranty is still in effect, we invite you to communicate with us via one of the following communication channels: Facebook Messenger, Twitter, Instagram, our live chat (https://videotron. com/us-join) or by phone at 1-877-512-0911.
Have a great day !
Hi guys, what type of cable should I purchase to replace a missing power cable for a black helix router?
Some routers may use a DC barrel connector, which requires a specific DC power cable with the correct plug size and polarity. The plug has a circular shape with a center pin and an outer sleeve.