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Avatar de ooaqua
ooaqua
Initiate
08-08-2023

Replacement Cable for Black Helix Router

Hi guys, what type of cable should I purchase to replace a missing power cable for a black helix router?
  • Avatar de Pierre-OlivierB
    Pierre-OlivierB
    Moderator - Solution Expert
    08-10-2023

    Hello ooaqua ! 

     

    In order to replace your cable for your Helix-Fi gateway and to verify if the warranty is still in effect, we invite you to communicate with us via one of the following communication channels: Facebook Messenger, Twitter, Instagram, our live chat (https://videotron. com/us-join) or by phone at 1-877-512-0911.

     

    Have a great day ! 

     

    -Pierre-Olivier. 

  • Avatar de JoshuaAndrew
    JoshuaAndrew
    Initiate
    09-19-2023
    ooaqua wrote:
    Hi guys, what type of cable should I purchase to replace a missing power cable for a black helix router?

    Some routers may use a DC barrel connector, which requires a specific DC power cable with the correct plug size and polarity. The plug has a circular shape with a center pin and an outer sleeve.