We are sorry that you did not receive your money back, and we would like to verify this with you. Since we cannot access your account through the Community, can you send us your phone number in a private message please?
I canceled my services last Friday and today I received my last bill and it has only the indemnity fee and they didn't substract or mention the overcharge of one month (the amount they charge in the first bill) what did you do to get it
Everything will be settled next month. If you got your invoice this weekend and canceled on Friday, it means you just canceled after your billing period which started at least a week before you cancelled.