Refund for overpay

fernanda · ‎30-07-2018

Hi,

Does anyone know how to get Videotron to pay you back the money that they overcharged you?

I cancelled my account in January and since February I have a balance of -140$. For me, that's a lot of money!

I have called Videotron many times and they always say that the cheque is coming, but it has been almost 6 months and nothing!

I paid more and now they are just making h*ll to give MY MONEY BACK.

Any ideas?

Thanks!

Sarah-ÈveD · ‎31-07-2018

Hello,

We are sorry that you did not receive your money back, and we would like to verify this with you. Since we cannot access your account through the Community, can you send us your phone number in a private message please?

Thank you and have à nice day!

schmfares · ‎16-09-2019

I canceled my services last Friday and today I received my last bill and it has only the indemnity fee and they didn't substract or mention the overcharge of one month (the amount they charge in the first bill) what did you do to get it

Anonyme · ‎16-09-2019

Everything will be settled next month.
If you got your invoice this weekend and canceled on Friday, it means you just canceled after your billing period which started at least a week before you cancelled.