Port Fowarding via Helix FI App

[Cleuseau]

So I followed this...

https://www.videotron.com/en/support/applications/mobile/helix-fi/port-forwarding

but I have "No Associated Device" listed in port forwarding and "delete this port forward" button does not work.   I tried waiting 5 minutes.

https://imgur.com/a/U0y8csM

If I completely reset my router are all port-forwards removed?

I greatly enjoy this service but I can't be stuck with a configuration I setup 5 years ago.  I need to be able to change this configuration.

Thank you for your time and assistance.

[rolf]

Exactly same issue here

Cant remove the forwarded port. Keep getting: "We're Having Some Trouble".
Resetting the Wifi didn't help
Would a factory reset help? Isn't there another way (will be a lot of work to reconfigure everything)
Technical support doesn't seem to be able to help. They say this is an advanced feature. Wonder why we pay for it then.