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New Helix Customer



I just switched to Helix from Bell and all my devices are working on the new wifi except the following:


Google home mini

Blink cameras

Sonos wireless speakers


In all of the above, it asks to connect to the product's own temporary network in order to configure the wifi and then it fails every time.


Any help would be appreciated!




Moderator - Solution Expert
Moderator - Solution Expert

Hi! sounds like these devices are compatible with the 2.4 Ghz network only, and Helix fuses both the 2.4 and 5 Ghz in one name which can confuse certain devices. If you don't have any relay pods, here's what to do;

On the Helix Fi app, go to the WiFi tab and then press on ''wiFi details''
Then ''edit WiFi settings''
Activate the ''split bands'' switch
Change the 5ghz network's name
*** do not rename the 2.4 Ghz ***
Press on ''save''

Once it's done, connect the devices to the 2.4 Ghz network.
When that's done, you can fuse the networks again by going through the same path but deactivate the ''split bands'' switch then save.

Have a nice day!