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Avatar de Jonathan
Jonathan
Initiate
12-24-2017

My videotron router

Hello, for some reason I can’t access my videotron router anymore and it pop up these messages. Also, I don’t know what is ZyXEL Web Configurator.

No access
Router
Zyxel
  • Avatar de MayaP
    MayaP
    12-28-2017

    Hi Jonathan,

     

    Before anything, rebooting the router may very well fix this issue. Simply remove its power connector, and plug it right back in.

     

    If the issue persists afterwards, you can try restoring it back to factory defaults. To achieve this, press the router's "reset" button and hold it down for more than 20 seconds.

  • Avatar de Kira
    Kira
    Super utilisateur
    12-27-2017

    What message are we getting exactly?

  • Avatar de MayaP
    MayaP
    Admiral
    12-28-2017

    Hi Jonathan,

     

    Before anything, rebooting the router may very well fix this issue. Simply remove its power connector, and plug it right back in.

     

    If the issue persists afterwards, you can try restoring it back to factory defaults. To achieve this, press the router's "reset" button and hold it down for more than 20 seconds.