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My smart devices won't connect to helix wifi

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My smart devices won't connect to helix wifi

Hello,

 

My smart devices won't connect to helix wifi. I tried everything, from splitting to 2.4ghz to opening port, i contacted the manufacture and they gave some steps but nothing is working. i didn't have this problem with the old router. I just got the helix like a week ago, and the devices I used to use won't connect... I don't know what to do.

 

Thank you

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