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Hi! Here's how to force some devices on the 2.4 Ghz band while still maintaining the ability for Helix to migrate your devices from one band to another.
On a computer, please go to 10.0.0.1 to get into the gateway's settings. The default username is admin, and the password will either be ''password'' or the default WiFi password written under the gateway. Once connected, go to connections > WiFi > edit (5Ghz)> disable.
Then connect your device. After it's connected, enable the 5Ghz at the same place.
It's also important to note that it takes about 72h for the network to adapt to all your devices and the movement in the house. So if you have any issues past the 72h point, don't hesitate to contact our technical support. It'll be our pleasure to help! 🙂
Have a nice day!
I had used this "trick" a few weeks ago to force my network to use the 5ghz band. I logged into 10.0.0.1 and disabled the 2.4. Everything worked fine, until this morning.
The PC can't see the network anymore. Everything else is fine (phone, google homes, etc). I had to go into 10.0.0.1 and enable 2.4 so the PC could connect. Has there been an update in the past few days that changed / removed some features?
I'd much prefer the PC to use the 5ghz band.