I can no longer access 10.0.0.1 because I no longer have access to my password. I heard a factory reset would do, how would I do that?
It depends on the model of Helix Gateway that you have.
If you have the grey model: You need to hold the reset button behind for about 30 seconds.
If you have the white model: You need to hold the button with the two arrows behind for about a minute.