13-05-2020 01:55 PM - edited 13-05-2020 03:50 PM
I have just switched to Helix Internet service since last week. I have notriced the Helix modem/router makes a constant humming sound. It isn't loud but since the room is always quiet, it is easily heard. It's annoying since it never ends and has a bit of high pitch into it. I am wondering if your modem/router also makes this noise or perhaps my device is faulty? I appreciate your repsonse.
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15-05-2020 02:50 PM
16-06-2020 11:14 PM
Mine hums too- it's very annoying.
22-06-2020 02:57 PM
Yes. It's very annoying and I expect Videotron to fix it. This equipment is obviously very cheap
22-06-2020 03:01 PM
Mine does also. I expect VIdeotron to fix this. This equipment is obviously very cheap.
24-06-2020 05:46 PM
Good evening everyone.
A noisy Helix gateway is definately not normal. There's a fan to cool down the gateway, that said, it has been observed to be noisier on some units. It is a known problem.We also seen gateways that were noisier when installed into a close area like an enclosure, a shelve or a corner that can resonate. We invite you to contact our tech support so we can handle the case and propose a remplacement unit that will be more silent.
You can reach us by chat, by phone or through facebook, we will be glad to assist you with that.
Thanks for asking. It is a very good question.
05-07-2020 04:14 PM
Mine makes probably the same humming noise. It is installed in my bedroom!😤
The problem is that this humming noise is not constant it tends sometimes to have a higher pitch.
I thought I was alone in this .... I will definitely call Vidéotron!
06-07-2020 08:40 PM
Keep Videotron honest. It took three changes, but I finally got a Helix that was acceptably quiet. Be perisitant.
30-09-2020 09:50 AM
Ya, this constant hum is terribly annoying! I had the Gateway replaced because of the noise but the second one is just as loud. When the Videotron technician was here setting up the replacement, I overheard him talking to someone at Videotron about "...another one of these that's really loud…", so it's clearly a common problem. His only suggestion was to move the gateway to another room, which does not work in my case.
So, the Helix gateway is excellent at providing a strong signal throughout my condo but it sounds like a neighbour left their vacuum cleaner on and went on vacation.
I may request another replacement.
23-11-2020 09:03 PM
31-05-2022 02:49 PM
Anyone know if the newer models have the same issue? I've got the black model, maybe the newer ones don't have the humming noise?
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10-07-2022 11:25 PM - edited 10-07-2022 11:33 PM
it's the worst thing you ever heard. I unplugged the **blip** thing it's like mosquitoes in the ears constantly, with a strong pervasive thump, when you are genuinely ready to smash the device, it suddenly will stop just before you catch your breath to start again. And it's like having a fridge that's not cooled right or like an air conditioner, I had to distinguish which one is the air conditioner and which one is the helix but the air condition does not have such a high pitched deafening tone and the whole thing feels like you really need to sacrifice in order to get your internet. Hopefully, they discontinue this model and work on another one fast.
it has a lot of good features but not sure what to say ...