Showing results for 
Search instead for 
Did you mean: 

helix internet without helix gateway

I need an internet plan that lets me use my own modem/router/wifi hardware. Does videotron offer any plans where I can use my own hardware?


Moderator - Solution Expert
Moderator - Solution Expert


At the moment, Videotron only has plans where the modem is loaned OR  where you can use a Helix-Fi gateway. 
In both instances, however, you can use your own router.  For a Helix fi Gateway, you will need to use the Bridge Mode in order to use your own personal router. 

Hope this helps! 

Ahh... I don't see any where the modem is loaned on the site... that would be better at least. Do you know where I'd go on the site to find a plan with just the modem included?



Moderator - Solution Expert
Moderator - Solution Expert



Our Internet plans currently sold are under Helix, which require the Helix Fi gateway. That device is only offered as a purchase, either with financing or in a single payment, it is not offered as a rental. Our older generation of plans from before used to have loaned devices, but they are not sold anymore. My colleague was mentioning it as a general tip only, Helix does not offer loan/rental options on the device. You are free to buy a used Helix gateway if you find one on your end and activate it with us however.


Thank you.



Thanks for the response.
The helix gateway is very expensive for something I'll only use as a modem.
Will have to look elsewhere for internet.