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Helix does not connect to Xbox 360

kaychan
Initiate

Although the XBOX 360 has built in wifi, the Helix does not connect to this wifi. Helix has the newest wifi 6 and it did not connect to the signal at all. I had to use an ethernet cord to connect to the signal. 

1 REPLY 1

JulieL
Moderator - Solution Expert
Moderator - Solution Expert

Hi! If the issue hasn't been already resolved, please don't hesitate to contact our technical support by phone or chat. It'll be our pleasure to verify this with you.
https://videotron.com/en/contact-us
Thank you.