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[kaychan]

Although the XBOX 360 has built in wifi, the Helix does not connect to this wifi. Helix has the newest wifi 6 and it did not connect to the signal at all. I had to use an ethernet cord to connect to the signal. 

[JulieL]

Hi! If the issue hasn't been already resolved, please don't hesitate to contact our technical support by phone or chat. It'll be our pleasure to verify this with you.
https://videotron.com/en/contact-us
Thank you.