can't access my videotron e-mail

[CarolH]

I don't use my videotron e-mail address other than creating it 6+ years ago. However now that I can not have a paper bill (not cool btw) I need to access this account to read the bill! I've made 3 attempts to get my recovery & not once has the e-mail been sent to me even though my e-mail I used daily is on file & the site claims it's been sent. Someon please help I just want to see my bill, so I pay what I owe.

[Anonyme · Accepted solution]

if your password is the problem, you can change it on Customer Center portal... 

https://support.videotron.com/residential/customer-centre/customer-centre-support/internet-email/cha...

if that doesn't work you will have to contact customer service (call or chat).