Blog

Add some magic to your holidays with Helix

Discover all the Helix features that will add a special touch to your holiday celebrations. Follow our guide to host a family get-together where technology helps everyone have a good time.

12 dos and don’ts when using a public Wi-Fi network

Feel like studying at a coffee shop or teleworking from a public location? Check out our tips to help you stay safe on a public Wi-Fi network.

Winners: Top 10 most popular articles on the Community Blog

Over the years, your questions have been the inspiration for numerous blog articles. Here are the 10 most popular, by theme within the Videotron ecosystem.

9 tips for troubleshooting Internet or Wi-Fi speed issues

Several factors may affect the speed of an Internet connection or Wi-Fi signal. Read on for 9 things to troubleshoot for faster Internet.

Four ways to secure your computer

Viruses, ransomware, phishing: let’s clear up a few cybersecurity concepts and look at four solutions that each take your protection up a notch.

Cyberbullying: 10 tips for prevention and response

What should you do when you get a mean message or when your child is being teased on social media? We’ve come up with a few tips to help you overcome cyberbullying.

Products and tips for a successful back-to-school season

Whether you’re the parent of school-aged kids, a student about to embark on your first rooming experience, or simply a diehard TV buff, Videotron services are a back-to-school essential!

Tips for staying safe on the internet

Every day, we’re reminded of the dangers of surfing the Web, including fraud, identity theft, viruses, and so on. Here are five tips to help you browse the Web safely.

Freedom and flexibility every day: Helix TV App

On the go, on your outdoor patio or in your bed, discover all the ways you can enjoy the Helix TV app without using your mobile data.

How do I connect my computer to the Wi-Fi 6 of the new Helix Fi 2 gateway?

Follow the steps to connect your computer to the Wi-Fi of the latest generation of Helix Fi gateways.

Helix, what does it offer exactly?

Helix offers more than just entertainment. It adapts to your connected life to brighten it and make it easier in many ways, while allowing you to manage your services yourself. Discover everything He...

Stay connected

Here are a few helpful articles during the confinement period. Helix, what does it offer exactly? Helix offers more than just entertainment. It adapts to your connected life to brighten it an...

Phishing attempts on the rise

The Canadian Centre for Cyber Security has unfortunately noticed an increase in phishing campaigns regarding the COVID-19 among businesses and individuals (our customers). The Canadian government r...

Helix: We answer the 10 most frequently asked questions

Do you think about subscribing to Helix Internet or Helix TV? Here are the answers to the 10 most frequently asked questions about these services.

Cyber safety: do you know how to protect yourself from fraud?

You’re about to renovate your home. You’ve talked about the project with a contractor over several emails, and you’re anxious to get this thing off the ground. Soon enough, the contractor pops up i...

Top 3 back-to-school apps from Google

#1: Never lose your work again with Google Drive Google Drive is a virtual storage system that lets you sync and save documents via your Gmail account. You can later access your documents using...

New Videotron Customers – Get started in 5 easy steps!

Sign up to My Account or the Customer Centre If you’re subscribed to the Helix services, sign up for My Account. If you’re subscribed to Mobility, illico TV, Internet, or Home Phone service...

Cryptojacking – When your computer mines cryptocurrency without your knowledge

In the past few months, we’ve seen a lot of news about cryptocurrency, including harried headlines about extreme fluctuations. All this can be attributed to an unending speculative bubble and possi...

Beware of Ransomware

By Marc-André Gagnon, information security specialist. How much would you be willing to pay to recover your term paper? Your family photos and videos? Your business documents? Those are the q...