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Avatar de Picm3455
Picm3455
Initiate
22-09-2019

Forfait cellulaire

Pourquoi je ne vois pas routes mes options détaillés de mon forfait cellulaire dans mon espace client

1 Réponse

  • Avatar de choptliva
    choptliva
    Initiate

    I have enabled data roaming, yes.

    • Avatar de Anonyme
      Anonyme

      choptliva wrote:

      I have enabled data roaming, yes.


      which phone do you have? 

       

      you shouldn't have any problem with "roaming" in Canada or elsewehre in the world if data roaming is enable... unless some bands are not available on your device. (the 700MHz bands are really usufull in some rural part of the USA and some part in Canada to get the best coverage).

       

      I do have some issues sometimes on the 401 between Montreal and GTA... but that's with all providers (my co-worker on Bell has issues too). But besides that, me and my wife never had any issues in Ontario (ex in the GTA) or for all of our travels in the USA (Mainly Buffalo, Syracuse, Net York City, Boston, Albany NY, San Francisco, Las Vegas... ).

      This was mainly with iPhones (6s, 7 or X).

      I've recently went to Las Vegas and I was using heavily my device during that time... data and calls were perfect (somtimes on T-Mobile... other times on AT&T).... speed were not extremely fast... but it was most of the time in the 15-20mbits range minimum. 

    • Avatar de CedrikS
      CedrikS
      Moderator - Solution Expert

      Hi choptliva and MJS613! Like mentioned by zadigre, you can verify if your phone is well configured but in any case, we strongly suggest you reach our technical department for further investigation: < http://bit.ly/FB_Contact_Us >. Thank you.

  • Avatar de nschieli
    nschieli
    Initiate

    I have the exact same issue. In Montreal, data acces is no problem. WHenever I travel abroad, it works for a couple of minutes and stop. does not matter how many times i reboot the phone. it is an iPhone 6 and a videotron sim card that I hope is good since I got it only 2 months ago... this is very frustrating..