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Avatar de aleesabrooks
aleesabrooks
Initiate
28-09-2023

Re: Can you change the IP range used by the router?

Yes, you can change the IP range used by your router. Access the router's web interface by entering its IP address in a web browser, log in using the provided credentials, and navigate to the network or LAN settings. From there, you can modify the IP range as needed, but specific steps may vary by router model.
regards aleesabrooks

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  • Avatar de aqk
    aqk
    Chevalier
    26-10-2023

    The technician who installed my "White" Helix-Fi did not provide any credentials,  and the password in bottom of device does not seem to work.  Atleast not with "admin" or the ssid.

    Would resetting my Helix help? (the handy big recessed button on its back)

     Or-  gee... can I install DD-WRT or Tomato on it?  I suppose not...   😉

    • Avatar de CedrikS
      CedrikS
      Moderator - Solution Expert
      30-10-2023

      Good morning aqk,

       

      Regarding this, a factory reset of the gateway would certainly help. Here is how:

       

      Behind the gateway, press and hold the big white button for a full 60 seconds. The white light on top will disapear.
      Let it reset for about 10-15 minutes.

      Connect one computer or laptop into the gateway with a wire and go the address 10.0.0.1.


      *** If it asks you to connect, enter admin as a username and put password as the password. ***

       

      You will then have to create a WiFi network name and a WiFi password in the interface that will appear.

      Finally, reconnect your devices over WiFi.

       

      Thank you!