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Helix Wifi - Switching from 5ghz down to 2.4ghz
hi, I had had my Helix Gateway installed and now I have an issue with a setup I had. On my old Videotron Wifi I could choose to pick up the 2.4ghz wifi or the 5ghz wifi. This was needed as I have...
Just in case someone comes across this page and needs the answer. I could not find it for a long while so I used the videotron customer chat to talk to a tech guy. He answered my quetion in one line.
I had looked all over the App but did not think to check in the Network naming area. I thought that was just for changing the name of the network and the password. But in that area under Networks and tapping on the pencil in the top right corner you can then inside there choose to show both frequencies with their own names and passwords. This solved my issue right away and now I have all my smart devices working again. Simple.
Thank you very much! I found it in the helix fi app as well as the helix fi website via the Edit WiFi link at the top right corner of the network settings page.
I can't believe it took me almost half an hour to change this so simple setting. Their UI is really bad...
