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Avatar de Feet49
Feet49
Initiate
05-18-2021

Helix App error message

I am using Firefox on Linux - once logged in and chose channel to watch received the following message - Sorry, playback is unavailable Videos on HELIX TV can only be viewed from within the US. If you believe you are seeing this message in error, please connect to a different network and try refreshing your browser. (Error player.403.14007) ?? any fix for this??

Helix app
  • Avatar de BerengerL
    BerengerL
    Moderator - Solution Expert
    05-31-2021

    Hello Feet, sorry for the delayed answer.

    Unfortunately we do not provide specific support for Linux (desktop) - please see Helix TV minimum requirements here: https://videotron.com/en/support/helix/apps/helix/download

     

    Regarding that issue in particular, you may have to enable geolocation and cookies in your browser and make sure there isn't a particular setting or app routing the traffic and making you appear like connected from the United States (VPN, addons). You can easily check your IP online to see what websites are detecting.

     

    Thanks for your understanding, have a nice evening. -Berenger