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Frank-O
Officer
09-17-2021
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Handshake problem?

Hoping you folks can figure out this annoying problem. Brand new Samsung QLED TV (Q90A) connected directly to the Illico Samsung 4K PVR via HDMI (I've switched 3 cables, problem persists) This does...
  • Avatar de Frank-O
    Frank-O
    09-21-2021

    So I just ended the call with tech support and Nicholas guided me through the HDCP reset. Pascal, you were right and here’s what was instructed so it may help others.

    -Shut cable box and TV off

    -Unplug cable box from wall outlet

    -Disconnect HDMI cable from TV, then unplug TV from wall outlet.

    Plug back cable box, connect HDMI, plug back TV. DO NOT SWITCH THEM ON YET.

    -Switch on the cable box and wait until it has booted and the time is displayed.

    -Switch on the TV and , if a smart tv, let it discover the box.

    Image and sound should be restored.