Forum Discussion

Frank-O's avatar
Frank-O
Officer
17-09-2021
Solved

Handshake problem?

Hoping you folks can figure out this annoying problem. Brand new Samsung QLED TV (Q90A) connected directly to the Illico Samsung 4K PVR via HDMI (I've switched 3 cables, problem persists) This does...
4k
hdmi
illico
Samsung
Frank-O's avatar
Frank-O
Officer
17-09-2021

Not sure why the image does not appear in my post but the message shown even though there is no picture or sound is:

3840x2160 / 60p

UHD

  • MayaP's avatar
    MayaP
    Admiral
    19-09-2021

    Hi! That does sound like an HDCP handshake issue. We invite you to jot down the TV's complete model number and get in touch with technical support either by phone, by chat, or by private message on Facebook Messenger/Twitter. If there's a compatibility issue, we'll be able to escalate to the appropriate people to get this resolved ASAP.

     

    Thank you!

    • Frank-O's avatar
      Frank-O
      Officer
      21-09-2021

      So I just ended the call with tech support and Nicholas guided me through the HDCP reset. Pascal, you were right and here’s what was instructed so it may help others.

      -Shut cable box and TV off

      -Unplug cable box from wall outlet

      -Disconnect HDMI cable from TV, then unplug TV from wall outlet.

      Plug back cable box, connect HDMI, plug back TV. DO NOT SWITCH THEM ON YET.

      -Switch on the cable box and wait until it has booted and the time is displayed.

      -Switch on the TV and , if a smart tv, let it discover the box.

      Image and sound should be restored.