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Helix 2 is getting very hot even if nobody is using internet. My UPS uptime is reduced a lot.
Helix 2 (Model:TG4482A rev 10) is getting very hot even if nobody is using internet in my house (tested bridge mode and no bridge mode). I compare with bell Hub 2000 and Helix 2 is ten times hotter! ...
Thank you SamusAran for power consumption info;
I will measure my helix2 power usage and post the info here. My UPS does not shows the load in wats, only uptime remaining, but I will get soon a Power Watt Meter.
Here I am sharing my helix2 hardware info (for better side-by-side comparison in case there are different hardware revisions on the market ...):
Model: TG4482A
Vendor: ARRIS Group, Inc.
Hardware Revision: 10
Processor Speed: 3999.95 MHz
DRAM Total Memory: 672 MB
@SamusAran could you please confirm that you have the same 'hardware revision' = 10 and 'CPU speed' = 4GHz ?
(this info is available on helix2 web page under: Gateway -> Hardware -> System Hardware )
Thank you
It seems my gateway was made by Technicolor. I think it's weird that your CPU is much faster than mine. Maybe there's something wrong with your gateway that makes the CPU run so fast. Did you call technical support about your gateway running hot ? They might have diagnostic tools to check that.
Model: CGM4331COMVendor: TechnicolorHardware Revision: 2.0Processor Speed: 1503 MHzDRAM Total Memory: 1024 MBThank you @SamusAran, you are right for a modem/router the 4GHz CPU speed is not normal (it is not a server).
I have called technical support and they mentioned the gateway is running in specs ... not sure how much technical experience the person had ...
Here on this link below looks like xFi Advanced Gateway (XB7) is the equivalent of Model Numbers: CGM4331COM and TG4482A
https://www.xfinity.com/support/articles/broadband-gateways-userguides
